Shree Pipe and Sanitary Store is dedicated to delivering products that meet your expectations. This policy outlines how we handle order cancellations, returns, exchanges, and refunds.
Order Cancellations
- Orders can be cancelled within 24 hours of confirmation without penalty.
- Custom orders and special procurements cannot be cancelled once sourcing has commenced.
- To request a cancellation, contact us via phone or email quoting your order reference.
Returns & Exchanges
- Standard inventory items may be returned or exchanged within 7 days of delivery if unused and in original packaging.
- Returns require proof of purchase and management approval.
- Transportation for returns is arranged by the customer unless the return is due to our error.
Non-Returnable Items
Custom fabricated items, cut-to-size materials, and products exposed to water or chemicals are non-returnable unless defective on arrival.
Refunds
- Upon inspection and approval, refunds are processed within 7 working days via the original payment method.
- Shipping or handling charges are non-refundable unless the return is a result of a fulfillment error.
- Partial refunds may be offered when products show signs of use or damage.
Warranty Claims
Manufacturer warranty coverage applies to eligible products. We facilitate inspections and paperwork required for replacements or repairs.
How to Initiate a Request
Email contact@shreepipe.shop or call +91 99828 02831 with your invoice number, item details, and reason for the request. Our team will guide you through the next steps.
Contact
Shree Pipe and Sanitary Store
9-A-31 R.C Vyas Colony, Devariya Balaji Road,
Bhilwara, Rajasthan 311001